Frequently asked questions
Can I return or exchange a product?
For hygiene and safety reasons, we do not accept returns or exchanges on any products.
Please make sure to review your order carefully before confirming.
Do you have a pharmacist available to assist me?
Yes! Our team of licensed pharmacists is here to answer any questions about usage, dosage, or choosing the right product for your needs.
You can send them a WhatsApp anytime.
Are online payments refundable?
No, online payments are non-refundable. Once your order is confirmed and paid for, it cannot be canceled or reimbursed.
Are your products authentic?
Yes, all our health products are 100% authentic and sourced from trusted, verified suppliers.
How can I contact your team?
You can reach us via live chat, WhatsApp, or Instagram DMs. We're happy to help with any inquiries.
Do you include gifts with orders?
Yes! Every order includes a free instant gift as a thank-you from our team.
What kind of products do you offer?
We provide a variety of health and wellness products, including skincare,
vitamins, supplements, baby care, and personal hygiene items.
Do you offer same-day delivery?
Same-day delivery is available in certain areas. Contact us to see if your location qualifies.
How long does delivery take?
Most orders are delivered within 1–3 business days, depending on your location.
Is shopping on your website secure?
Yes, our website uses encrypted payment systems to ensure your data is safe and your transaction is secure.
Do you offer consultations or product recommendations?
Yes, you can get free personalized advice from our pharmacists. Just message us with your concerns and we’ll help you choose the best product.
Can I order through WhatsApp or Instagram?
Yes, we accept orders through WhatsApp and Instagram DMs for your convenience. We’ll confirm availability, total cost, and delivery details with you directly.
What payment methods do you accept?
We accept cash on delivery and secure online payments (credit/debit cards, mobile apps, etc.). Please note that online payments are non-refundable.
How will I know my order is confirmed?
You will receive a confirmation via email once your order is placed and being prepared.
What if a product is out of stock after I place my order?
If an item is unavailable, we’ll contact you immediately to offer alternatives or adjust your order accordingly.
Do you offer discounts or bundle offers?
Yes, we regularly post exclusive discounts and bundle deals on our website and Instagram page. Follow us to stay updated!
Where do you deliver?
We currently deliver across Lebanon. Contact us to check delivery availability in your area.
Do you ship internationally?
At the moment, we do not offer international shipping.
What if I received the wrong item?
We double-check all orders before shipping. However, in rare cases of a wrong item, contact us immediately upon delivery. We’ll assess the case and help resolve it quickly.
How should I store the products?
Each product has its own storage requirements. We make sure to notify you if any special conditions are needed — especially for temperature-sensitive items like vitamins and creams.
If you’re ever unsure, our pharmacists are always available to guide you on proper storage.